Complaints

If you have complaints about the fund management or our other services you are welcome to contact our complaint officer by phone, letter or e-mail.

Complaint officer:

Louis Möllander

Phone: +46 8 599 295 19

Mail: louise.mollander@excaliburfonder.se

 

You can also contact our Head of Administration:

Julie Bonde

Phone: +46 8 599 295 13

Mail: julie.bonde@excaliburfonder.se

 

The handling time is usually two weeks. If it would be longer than that you will be notified about it within two weeks. The reply is usually in writing. If you would be dissatisfied with the final answer you may turn to any of the below external institutions:

  • Allmänna Reklamationsnämnden (www.arn.se)
  • Konsumenternas bank- och finansbyrå (www.konsumentbankbyran.se)
  • Swedish Court

Yours truly, 

Louise Möllander